IMPRINT
Sorriso Organisation Support e. U.
Silvia Resnik
Bachweg 9
8144 Haselsdorf-Tobelbad
UID: ATU 73 13 40 57
FN 548383x
Tax number: 69083/6184
Raiffeisenbank Graz Straßgang
Bank code: 38439
Business IBAN: AT35 3843 9000 0085 7912
BIC: RZSTAT2G439
Email: silvia.resnik@sorriso-support.com
Graz Regional Court for Civil Matters
DISCLAIMER
Despite careful content control, we do not assume any liability for the content of external links. The operators of the linked pages are solely responsible for their content.
COPYRIGHT
Copyright Sorriso Organisation Support e. U. All rights reserved. All copyrights and other rights to all images, texts, website design, and other materials are the property of Sorriso Organisation Support e. U. Use without prior written consent from Sorriso Organisation Support e. U. is expressly prohibited. In the event of unauthorized use, Sorriso Organisation Support e. U. reserves the right to charge a usage fee for the period of use.
General Terms and Conditions (AGB)
General Terms and Conditions of Business Consulting 1. General Principles / Scope of Application 1.1 These General Terms and Conditions apply exclusively to all legal transactions between the client and the contractor (business consultant). The version valid at the time of the conclusion of the contract is decisive. 1.2 These General Terms and Conditions also apply to all future contractual relationships, even if they are not expressly referred to in supplementary contracts. 1.3 Conflicting General Terms and Conditions of the client are invalid unless they are expressly acknowledged in writing by the contractor (business consultant). 1.4 Should individual provisions of these General Terms and Conditions be or become invalid, this does not affect the validity of the remaining provisions and the contracts concluded based on them. The invalid provision is to be replaced by a valid one that comes closest to the sense and economic purpose. 2. Scope of the Consulting Assignment / Representation 2.1 The scope of a specific consulting assignment is contractually agreed upon in individual cases. 2.2 The contractor (business consultant) is entitled to have the tasks incumbent on him/her performed in whole or in part by third parties. Payment of the third party is made exclusively by the contractor (business consultant). No direct contractual relationship of any kind is established between the third party and the client. 2.3 The client undertakes not to enter into any business relationship of any kind with persons or companies used by the contractor (business consultant) to fulfill his/her contractual obligations, either during or up to three years after the end of this contractual relationship. In particular, the client will not commission these persons or companies with such or similar consulting services offered by the contractor (business consultant). 3. Obligation of the Client to Provide Information / Declaration of Completeness 3.1 The client ensures that the organizational framework conditions allow for as undisturbed and conducive working conditions as possible at the client’s business premises for the fulfillment of the consulting assignment. 3.2 The client will comprehensively inform the contractor (business consultant) about previously conducted and/or ongoing consultations, including those in other specialist areas. 3.3 The client ensures that all necessary documents for the fulfillment and execution of the consulting assignment are submitted to the contractor (business consultant) in a timely manner without special request and that the contractor is informed of all processes and circumstances relevant to the execution of the consulting assignment. This applies to all documents, processes, and circumstances that become known during the consultant’s work. 3.4 The client ensures that his/her employees and the legally provided and possibly established employee representatives (works council) are informed about the contractor’s (business consultant’s) activities before the contractor starts work. 4. Ensuring Independence 4.1 The contractual partners commit to mutual loyalty. 4.2 The contractual partners mutually undertake to take all necessary precautions to prevent the independence of the commissioned third parties and employees of the contractor (business consultant) from being jeopardized. This particularly applies to offers made by the client for employment or the acceptance of orders on his/her own account. 5. Reporting / Obligation to Report 5.1 The contractor (business consultant) undertakes to report to the client on his/her work, that of his/her employees, and, if applicable, that of commissioned third parties according to the progress of the work. 5.2 The client receives the final report within a reasonable time, i.e., two to four weeks, depending on the nature of the consulting assignment after the conclusion of the assignment. 5.3 In the production of the agreed work, the contractor (business consultant) is free from instructions, acts at his/her discretion, and under his/her own responsibility. He/she is not bound to a specific place of work and a specific working time. 6. Protection of Intellectual Property 6.1 The copyright to the works created by the contractor (business consultant) and his/her employees and commissioned third parties (especially offers, reports, analyses, expert opinions, organizational plans, programs, service descriptions, drafts, calculations, drawings, data carriers, etc.) remains with the contractor (business consultant). They may be used by the client during and after the end of the contractual relationship exclusively for the purposes covered by the contract. The client is not entitled to reproduce and/or distribute the work(s) without the express consent of the contractor (business consultant). Unauthorized reproduction/distribution of the work does not create liability on the part of the contractor (business consultant), particularly for the correctness of the work, to third parties. 6.2 A breach by the client of these provisions entitles the contractor (business consultant) to immediately terminate the contractual relationship prematurely and to assert other statutory claims, particularly for injunctive relief and/or damages. 7. Warranty 7.1 The contractor (business consultant) is entitled and obliged, regardless of fault, to correct any inaccuracies and defects in his/her performance that become known. He/she will inform the client immediately. 7.2 This claim of the client expires six months after the respective service has been provided. 8. Liability / Damages 8.1 The contractor (business consultant) is liable to the client for damages, except for personal injury, only in cases of gross negligence (intent or gross negligence). This also applies to damages caused by third parties engaged by the contractor. 8.2 Claims for damages by the client can only be asserted in court within six months from the time of knowledge of the damage and the damaging party, but no later than three years after the event giving rise to the claim. 8.3 The client must provide evidence that the damage is due to the fault of the contractor. 8.4 If the contractor (business consultant) produces the work with the assistance of third parties and warranty and/or liability claims arise in this context against these third parties, the contractor (business consultant) assigns these claims to the client. In this case, the client will primarily pursue these third parties. 9. Confidentiality / Data Protection 9.1 The contractor (business consultant) undertakes to maintain absolute confidentiality about all business matters that become known to him/her, especially business and trade secrets and any information received about the nature, scope of operations, and practical activities of the client. 9.2 Furthermore, the contractor (business consultant) undertakes to maintain confidentiality about the entire content of the work and all information and circumstances that have come to his/her knowledge in connection with the creation of the work, particularly also about the data of the client’s clients, towards third parties. 9.3 The contractor (business consultant) is released from the duty of confidentiality concerning any assistants and representatives whom he/she uses. However, he/she is obligated to impose the confidentiality obligation fully on them and is liable for their breach of the confidentiality obligation as for his/her own breach. 9.4 The confidentiality obligation extends indefinitely beyond the end of this contractual relationship. Exceptions exist in the case of legally mandated disclosure obligations. 9.5 The contractor (business consultant) is entitled to process personal data entrusted to him/her within the scope of the purpose of the contractual relationship. The client guarantees the contractor that all necessary measures, particularly those under the Data Protection Act, such as consent declarations of the persons concerned, have been taken. 10. Fee 10.1 After the completion of the agreed work, the contractor (business consultant) receives a fee according to the agreement between the client and the contractor. The contractor is entitled to issue interim invoices according to the progress of the work and to demand advance payments corresponding to the progress. The fee is due upon invoicing by the contractor. 10.2 The contractor (business consultant) will issue an invoice that entitles the client to deduct input tax with all legally required features. 10.3 Any incurred cash expenses, costs, travel expenses, etc., are to be reimbursed by the client in addition to the fee against invoicing by the contractor. 10.4 If the execution of the agreed work is not carried out for reasons on the part of the client or due to a justified premature termination of the contractual relationship by the contractor (business consultant), the contractor retains the right to payment of the entire agreed fee minus saved expenses. If a time-based fee has been agreed upon, the fee for the number of hours expected for the entire agreed work minus saved expenses is to be paid. The saved expenses are agreed upon as a flat rate of 30 percent of the fee for those services that the contractor has not yet performed by the day of the termination of the contractual relationship. 10.5 In the event of non-payment of interim invoices, the contractor (business consultant) is released from his/her obligation to provide further services. The assertion of further claims resulting from the non-payment remains unaffected. 11. Electronic Invoicing 11.1 The contractor (business consultant) is entitled to send invoices to the client in electronic form. The client expressly agrees to the sending of invoices in electronic form by the contractor. 12. Duration of the Contract 12.1 This contract generally ends with the completion of the project. 12.2 Nevertheless, the contract can be terminated at any time for important reasons by either party without adherence to a notice period. Important reasons include, in particular, if a contractual partner breaches essential contractual obligations, or if a contractual partner is in arrears with payment after the opening of insolvency proceedings, or if there are justified concerns regarding the creditworthiness of a contractual partner, who is not subject to insolvency proceedings, and this partner neither makes advance payments at the request of the contractor nor provides suitable security before the contractor's performance, and the poor financial conditions were not known to the other contractual partner at the time of contract conclusion. 13. final provisions 13.1 The contracting parties confirm that they have provided all information in the contract conscientiously and truthfully and undertake to notify each other immediately of any changes. 13.2 Amendments to the contract and these GTC must be made in writing, as must any waiver of this formal requirement. There are no verbal collateral agreements. 13.3 This contract shall be governed by Austrian substantive law to the exclusion of the conflict of law rules of private international law. The place of performance shall be the Contractor's (Management Consultant's) place of business. The court at the Contractor's (Management Consultant's) place of business shall have jurisdiction over any disputes. The Fachverband Unternehmensberatung, Buchhaltung und Informationstechnologie recommends the following mediation clause as a business-friendly means of dispute resolution: (1) In the event of disputes arising from this contract that cannot be settled amicably, the contracting parties mutually agree to consult registered mediators (ZivMediatG) specializing in business mediation from the list of the Ministry of Justice for the out-of-court settlement of the conflict. If no agreement can be reached on the selection of the commercial mediators or on the content of the dispute can be reached, legal action will be taken at the earliest one month after the legal steps are initiated. (2) In the event that mediation does not take place or is terminated, Austrian law shall apply in any court proceedings initiated. All necessary expenses incurred as a result of prior mediation, in particular also those for legal advisors consulted, can be claimed as “pre-litigation costs” in court or arbitration proceedings as agreed.
Terms and Conditions Coaching | Travel Consulting 1. General Silvia Resnik conducts coaching, training, and travel consulting according to these General Terms and Conditions (GTC). By commissioning these services, these conditions are considered accepted. Deviations from these GTC require a written agreement. The contracts concluded are coaching and consulting contracts unless explicitly agreed otherwise. The subject of the contract is the provision of the agreed services, not the achievement of a specific result. I do not owe any specific personal or economic outcome. My statements and recommendations are intended to prepare the client's decisions and cannot replace them in any case. I am entitled to engage coaches, consultants, and other vicarious agents to fulfill a contract. I provide my services based on the data, facts, and information provided by the client. The client is responsible for their accuracy and completeness. 2. Offers and Fees All offers are non-binding and subject to change. All fees are in euros. For coaching, training, and consulting services, the fees published on the website and/or specified in the coaching or consulting agreement apply. For coaching or consulting at a pre-agreed location, travel and accommodation costs will be charged additionally within a reasonable range (excluding online coaching). As long as no cost commitment from another source exists, the client is considered the debtor of the coaching or consulting fee. Coaching and consulting packages must be paid before the first session. Unless otherwise agreed, my fee is due immediately upon invoicing without deduction. The retention of the fee and set-off are only permissible if the client's claims are recognized by me or legally established. 3. Cancellation of an Appointment A coaching or consulting session can be canceled free of charge up to 24 hours before the appointment. After that, the fee is due in full. This also applies to the free initial consultation. By scheduling an initial consultation, you accept this regulation. 4. Copyright All documents handed over to the client are included in the fee unless otherwise agreed. The copyright of the documents belongs solely to Silvia Resnik. The client is not permitted to reproduce or make the documents available to third parties, in whole or in part, without written consent from Silvia Resnik. 5. Insurance Coverage Each client bears full responsibility for themselves and their actions within and outside of coaching and consulting sessions and is liable for any damages caused. Coaching and consulting are not psychotherapy and cannot replace it. Participation requires normal psychological and physical resilience. The client is always the organizer of team coaching, seminars, workshops, etc. Participants do not have insurance coverage through Silvia Resnik. 6. Liability The information and advice provided in coaching and consulting sessions as well as in all documentation are carefully considered and checked. Silvia Resnik’s activities are service-oriented. Therefore, success is not guaranteed, and liability is excluded. The dispatch or electronic transmission of any data is at the client's risk. In the case of a deficient performance, I am entitled to make improvements. If the improvement fails twice, the client is entitled to the legal rights. 7. Confidentiality Silvia Resnik undertakes to maintain unlimited confidentiality concerning all operational, business, and private matters of the client that become known in the course of her activities, even after the contract has ended. Furthermore, Silvia Resnik undertakes to carefully store the documents provided for the purpose of coaching and consulting and to protect them from third-party access. 8. Client’s Duty to Cooperate Coaching and consulting are based on the preparatory discussions between the parties. They rely on cooperation and mutual trust. The coach points out that coaching and consulting are free, active, and self-responsible processes and that certain successes cannot be guaranteed. The coach supports the client as a process facilitator and aide in decisions and changes – the actual work of change is done by the client. The client should therefore be ready and open to dealing with themselves and their situation. 9. Travel Consulting I provide consulting services to the client. If the client books based on my recommendations, I am not responsible for those bookings. The client enters into contracts with the respective businesses where they make bookings (flights, hotels, etc.). 10. Travel Accompaniment If I or another person is booked for travel accompaniment, all travel costs, entrance fees, accommodation, meals, and a pre-agreed fee for the accompaniment are to be borne by the client. The client is aware of this and explicitly agrees to it when commissioning the services. 11. Final Provisions Should individual provisions of the contract with the client, including these GTC, be or become wholly or partially invalid, the validity of the remaining provisions remains unaffected. The invalid provision shall be replaced by a provision whose economic result comes as close as possible to that of the invalid provision. 12. Place of Fulfillment and Jurisdiction The place of fulfillment is online or Styria. The place of jurisdiction is the competent district court in Graz. The law of the Republic of Austria applies. Tobelbad, 02.06.2024
Data protection reason
Regulation (DSGVO)
Terms and Conditions for Coaching and Travel Consulting 1. General Silvia Resnik conducts coaching, training, and travel consulting in accordance with these Terms and Conditions (T&Cs). By engaging my services, these conditions are deemed accepted. Deviations from these T&Cs require written agreement. The contracts concluded are coaching and consulting contracts unless explicitly agreed otherwise. The subject of the contract is the provision of the agreed services, not the achievement of a specific result. In particular, I do not owe any specific personal or economic outcome. My statements and recommendations serve to prepare the client's decisions and can never replace them. I am entitled to engage coaches, consultants, and other vicarious agents to execute a contract. I perform my services based on the data, facts, and information provided by the client. The client is responsible for their accuracy and completeness. 2. Offers and Fees All offers are non-binding and subject to change. All fees are quoted in euros. For coaching, training, and consulting services, the fees published on the website and/or specified in the coaching or consulting agreement apply. For coaching or consulting at a pre-agreed location, travel and accommodation costs will be charged additionally within a reasonable scope (excluding online coaching). Unless there is a cost approval from another source, the client is considered the debtor of the coaching or consulting fee. Coaching and consulting packages must be paid before the first session. My fee is due immediately after invoicing, unless otherwise agreed, without any deductions. Retention of fees and set-off are only permissible if the client's claims are acknowledged by me or have been legally established. 3. Cancellation of an Appointment A free cancellation of the coaching or consulting session is possible up to 24 hours before the appointment. After that, the full fee is due. This also applies to the free initial consultation. By scheduling an initial consultation appointment, you accept this regulation. 4. Copyright All materials handed over to the client are included in the fee unless otherwise agreed. The copyright for these materials belongs solely to Silvia Resnik. The client is not permitted to reproduce or make the materials available to third parties, either in whole or in part, without the written consent of Silvia Resnik. 5. Insurance Coverage Each client bears full responsibility for themselves and their actions within and outside the coaching and consulting sessions and is liable for any damages caused. Coaching and consulting are not psychotherapy and cannot replace it. Participation requires normal psychological and physical resilience. The organizer of team coaching, seminars, workshops, etc., is always the client. Participants have no insurance coverage through Silvia Resnik. 6. Liability The information and advice in coaching and consulting sessions and all documentation are carefully considered and checked. The activity of Silvia Resnik is a service activity. Therefore, no success is owed, and liability is excluded. The sending or electronic transmission of any data is at the client's risk. In the case of defective performance, I am entitled to make improvements. If the improvement fails twice, the client has the legal rights. 7. Confidentiality Silvia Resnik commits to maintaining unlimited confidentiality towards third parties concerning all business, operational, and private matters of the client that become known in the course of the activity, even after the contract has ended. Additionally, Silvia Resnik commits to carefully storing and protecting from third-party access the documents provided for coaching and consulting purposes. 8. Client's Duty to Cooperate Coaching and consulting are based on the preliminary discussions between the parties. They rely on cooperation and mutual trust. The coach points out that coaching and consulting are free, active, and self-responsible processes, and specific successes cannot be guaranteed. The coach supports the client as a process facilitator and support in decision-making and changes – the actual change work is done by the client. Therefore, the client should be willing and open to engaging with themselves and their situation. 9. Travel Consulting I provide advisory services to the client. Should the client book based on my recommendations, I do not bear any responsibility. The client enters into contracts with the respective businesses where they make bookings (flight, hotel, etc.). 10. Travel Accompaniment If I or another person is booked for travel accompaniment, all travel costs, admission fees, accommodation, and meals, as well as a pre-agreed fee for the accompaniment, are to be borne by the client. The client is aware of this and expressly agrees to it when engaging the service. 11. Final Provisions Should individual provisions of the contract with the client, including these T&Cs, be or become wholly or partially invalid, the validity of the remaining provisions remains unaffected. The invalid provision shall be replaced by a provision whose economic success comes closest to that of the invalid one. 12. Place of Performance and Jurisdiction The place of performance is online or Styria. The place of jurisdiction is the competent district court in Graz. The law of the Republic of Austria applies. Tobelbad, 02.06.2024 Privacy Policy General Information The protection of your personal data is a particular concern for us. We process your data exclusively based on the applicable legal provisions (EU General Data Protection Regulation - GDPR, TKG 2003). In this privacy policy, we inform you about the most important aspects of data processing within our activities. Use of the Website The use of our website is generally possible without providing personal data. If you enter personal data for purposes such as contacting us or subscribing to a newsletter, we will pass the necessary information on to companies that process data on our behalf (e.g., sending the newsletter). We only engage companies that comply with the General Data Protection Regulation. Encrypted Transmission For security and data protection reasons, this website uses SSL encryption to prevent third parties from intercepting and reading the data you enter during transmission. You can recognize active encryption by the padlock or similar symbols in your browser's address line. Contacting Us If you contact us via a form on the website, email, or other means, the data you provide (name, email address, and optionally the phone number) will be stored by us for one year to process the request and in case of follow-up questions. If a contract results from the request, the statutory retention periods apply. We do not pass on this data without your consent. Data processing is based on Article 6(1)(b) (contract performance) and Article 6(1)(a) (consent) of the GDPR. Server Logs The server providing this website stores information automatically transmitted by your browser in so-called log files. These are: Browser type and version Operating system used The page (URL) from which you came to us The IP address of the accessing computer Time of the request This data is used solely for the technical monitoring of the web server (load, optimization, error detection, security) and is essential for this purpose. They are not merged with other data sources and cannot be attributed to specific individuals. They are deleted after three months. Data processing is based on Article 6(1)(f) (legitimate interests) of the GDPR. The legitimate interest under the GDPR is the proper and secure functioning of the website. Keynotes and Lectures For the organization of keynotes and lectures, we store the contact details of the client and, if applicable, participant lists. These data are not passed on and are kept for 10 years. The legal basis for processing this information is Article 6(1)(b) of the GDPR (contract performance). Psychotherapeutic Support In the context of psychotherapeutic support, we process and store the following information from clients: Client data sheet (name, address, gender, mother tongue, nationality, country of birth, phone number, email address, insurance provider, social security number) Appointments Diagnoses Reports Mandatory documentation under §16a of the Psychotherapy Act Highly personal records/notes The mandatory documentation can be viewed by the clients; otherwise, this data is only shared with the explicit consent of the client and only with colleagues or other healthcare providers. The data is retained for 10 years and then deleted according to the Psychotherapy Act. The legal basis for processing this information is Article 9(2)(h) of the GDPR (medical treatment). Coaching In the context of coaching, we process and store the following information from clients: Client data sheet (name, address, gender, mother tongue, nationality, country of birth, phone number, email address, insurance provider) Appointments Highly personal records/notes In exceptional cases, health-related information Additionally, we store the contact details of the client. Attended appointments and the discussed topics are reported to the client, but data of special categories within the meaning of the GDPR are never shared. The data is kept for 10 years and then deleted. The legal basis for processing this information is Article 6(1)(b) of the GDPR (contract performance). If health-related information is processed, the legal basis is Article 9(2)(a) of the GDPR (consent). Business Consulting In the context of business consulting, we process the following information from clients and clients: Contact details Further personal information as necessary for the consultation Data of special categories within the meaning of the GDPR are not documented. The stored information is available to both the client and the client according to the contract. The data is kept for 10 years and then deleted. The legal basis for processing this information is Article 6(1)(b) of the GDPR (contract performance). Use of Zoom for Psychotherapeutic Support, Coaching, and Business Consulting At the client's request, we use the online video conferencing solution Zoom for consultation sessions. Zoom is a service provided by Zoom Video Communications Inc., San Jose, 55 Almaden Boulevard, 6th Floor, CA 95113, USA. When communicating via Zoom, the conversation content (audio and video) is encrypted so that only the participants can access it. No recordings are made. Zoom also processes information you enter, such as your name, phone number, or email address, and automatically collected data such as your IP address, the MAC address of the device used, the operating system, the client software used, camera, microphone, and speaker type, whether you transmit audio via phone or VoIP, and whether you participate in the conversation with or without video. Furthermore, the conversation duration, your name in the conversation, and the chat contents are processed. Data processing is based on Article 6(1)(b) (contract performance) and Article 6(1)(f) (legitimate interests) of the GDPR. The legitimate interest under the GDPR is the simple and effective conduct of online meetings over the internet. When using Zoom in the context of psychotherapeutic support or coaching, if data of special categories are discussed, the legal basis is Article 9(2)(a) of the GDPR (consent). Zoom stores the data only as long as it is necessary to provide the service or for other purposes mentioned above. We have concluded a data processing agreement with Zoom in which Zoom commits to complying with the standard contractual clauses defined by the EU Commission. Further details on data processing by Zoom can be found here: Zoom Privacy. Cookies Our website uses so-called cookies. These are small text files stored on your device with the help of your browser. They do not cause any damage. We use cookies to make our offer user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser on your next visit. Some of these cookies are necessary for the operation of the website and serve to log in and store your consent to non-essential cookies. If you do not wish for the necessary cookies to be stored, you can set your browser to inform you about the setting of cookies and allow this only in individual cases. The legal basis for using necessary cookies is Article 6(1)(f) (legitimate interests) of the GDPR. Legitimate interests under the GDPR are the proper and secure functioning of the website and the optimization of our offer. Furthermore, additional cookies that are not necessary for the operation of the website may be stored with your consent. Details are provided in the following sections. Google Tag Manager Our website uses the Google Tag Manager with your consent, allowing us to manage website tags via a centralized interface. This enables us to embed and configure the services described below. The Tag Manager itself does not process personal data other than the visitor's IP address. This is necessary to execute the Tag Manager. The Tag Manager is provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. We have concluded a data processing agreement with Google in which Google commits to complying with the standard contractual clauses defined by the EU Commission. Data processing is based on the legal provisions of § 96(3) TKG and Article 6(1)(a) (consent) of the GDPR. Google terms of use and further information on data protection can be found at the following link: Google Privacy. Google Analytics Our website uses functions of the web analysis service "Google Analytics" of the provider Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, with your consent. Cookies are used to analyze the website's usage by visitors. The generated information is transferred to the provider's server and stored there. If you have consented to the use of Google Analytics, cookies are set in your browser that identify you on a subsequent visit to our website and allow us to distinguish and analyze visitors. As the privacy of our users is important to us, these data are pseudonymized, meaning we cannot assign them to specific individuals and do not know who the particular visitor was. We have activated the "IP anonymization" function on this website. As a result, your IP address is shortened before transmission to the USA and can no longer be assigned to a specific person. Only a rough localization is possible. The IP address transmitted by your browser as part of Google Analytics is not merged with other data from Google. We have concluded a data processing agreement with Google in which Google commits to complying with the standard contractual clauses defined by the EU Commission. Data processing is based on the legal provisions of § 96(3) TKG and Article 6(1)(a) (consent) of the GDPR. Google terms of use and further information on data protection can be found at the following links: Google Analytics Terms and Google Privacy. Remarketing / Retargeting We use the remarketing or "similar audiences" functions of Google AdWords or Microsoft Advertising on our website with your consent. These functions allow us to target visitors to our website with advertising by displaying personalized, interest-based ads for visitors to our website when they visit other websites that display Google AdWords or Microsoft Advertising ads. Cookies are used to capture visits and data on the use of our website. If you subsequently visit another website in the Google or Microsoft advertising network, ads are displayed that relate to the previously visited product and information areas. These functions are provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, and Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland. The data is stored for 90 days. We have concluded a data processing agreement with both companies in which they commit to complying with the standard contractual clauses defined by the EU Commission. Google terms of use and further information on data protection can be found at the following links: Google Analytics Terms and Google Privacy. Further information on Microsoft Advertising and the corresponding privacy policy can be found at Microsoft Advertising and Microsoft Privacy. Data processing is based on the legal provisions of § 96(3) TKG and Article 6(1)(a) (consent) of the GDPR. Microsoft Conversion Tracking & Event Tracking We use Microsoft Conversion Tracking on our website with your consent. A cookie is set when you click on a Microsoft Advertising ad. This allows us to determine when you reach our website via a Microsoft ad. This helps us track the number of visitors who come to our website through ads. Information about your identity is not collected. To support conversion tracking, we also use a UET cookie (Universal Event Tracking), which allows us to capture user behavior on our website. The collected data (current action, device information, visited page, previous URL, page load time, language, unique user ID) is transferred to Microsoft servers in the USA and stored there for up to 390 days. This data is not shared with other customers or sold to third parties. This function is provided by Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland. We have concluded a data processing agreement with Microsoft in which Microsoft commits to complying with the standard contractual clauses defined by the EU Commission. Further information on Microsoft Advertising and the corresponding privacy policy can be found at Microsoft Advertising and Microsoft Privacy. Data processing is based on the legal provisions of § 96(3) TKG and Article 6(1)(a) (consent) of the GDPR. Data Storage For accounting purposes, the following data of our customers are stored: name, address, phone number, email address, VAT ID. This data is not shared, except for transmission to the processing bank/payment service provider for debiting purposes, and to our tax advisor for accounting and to fulfill our tax obligations. The data is stored exclusively within the EU. The data you provide is necessary for contract fulfillment or for carrying out pre-contractual measures. Without this data, we cannot conclude or fulfill the contract with you. All data from a contractual relationship is stored until the expiration of the tax retention period (7 years). The above-mentioned data is stored on encrypted, password-protected local computer systems or portable computers with physical access protection. Data processing is based on Article 6(1)(c) (legal obligations) of the GDPR and Article 6(1)(b) (necessary for contract fulfillment) of the GDPR. Your Rights You have the right to access, rectification, deletion, restriction, data portability, withdrawal, and objection. Requests can be addressed to the email address silvia.resnik@sorriso-support.com. If you believe that the processing of your data violates data protection law or your data protection rights have been otherwise infringed, you can complain to the supervisory authority. In Austria, this is the Data Protection Authority. Contact You can reach us at the following contact details: Mag. Silvia Resnik Bachweg 9 8144 Tobelbad Austria Email: silvia.resnik@sorriso-support.com Phone: +43 660 77 02 152
Privacy Policy Thank you for your interest in data protection. As the operator of this website, I, Sorriso Organisation Support E. U., Mag. Silvia Resnik, take the protection of your data very seriously. Below, I would like to inform you about what happens to your personal data when you visit my website. Personal data refers to all data with which you can be personally identified. In my privacy policy, you will find detailed information on the subject of data protection. 1. Data Protection at a Glance Data Collection on Our Website Who is responsible for data collection on this website? The data processing on this website is carried out by the website operator: Sorriso Organisation Support E. U. Mag. Silvia Resnik. My contact details can be found in the imprint of this website. How do we collect your data? Your data is collected, on the one hand, by you providing it to us. This may be data you enter in a contact form. Other data is automatically collected by our IT systems when you visit the website. This includes mainly technical data (e.g., internet browser, operating system, or time of the page request). This data is collected automatically as soon as you visit my website. What do we use your data for? Part of the data is collected to ensure the error-free provision and display of my website. Other data is used to analyze user behavior to continuously improve my website. What rights do you have regarding your data? You have the right at any time to obtain information about the origin, recipient, and purpose of your stored personal data free of charge. You also have the right to request the correction, blocking, or deletion of this data. For this purpose, as well as for further questions on the subject of data protection, you can contact me at any time using the contact details provided in the imprint of this website. Additionally, you have the right to lodge a complaint with the competent supervisory authority. Analysis Tools and Third-Party Tools When visiting my website, your surfing behavior can be statistically evaluated. This happens primarily through cookies and so-called analysis programs (Google Analytics). The analysis of your surfing behavior is usually anonymous; surfing behavior cannot be traced back to you. You can find more details on this in my privacy policy under the heading “Analysis Tools and Advertising”. 2. General Information and Mandatory Information Data Protection I take the protection of your personal data very seriously. Therefore, I treat your personal data confidentially and in accordance with the legal data protection regulations and this privacy policy. When you use my website, various personal data is collected. Personal data refers to data with which you can be personally identified. This privacy policy provides insight into what data I collect and what I use it for. It also explains how and for what purpose this happens. I would like to point out that data transmission over the internet (e.g., communication via email) can have security vulnerabilities. A complete protection of data from access by third parties is not possible. Responsible Party The responsible party for data processing on this website is: Sorriso Organisation Support E. U. Mag. Silvia Resnik Bachweg 9 8144 Tobelbad Phone: +43 660 7702152 Email: silvia.resnik@sorriso-support.com The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g., names, email addresses, etc.). Revocation of Your Consent to Data Processing Many data processing operations are only possible with your express consent. You can revoke a previously given consent at any time. A simple email to me is sufficient for this. The legality of the data processing carried out until the revocation remains unaffected by the revocation. Right to Lodge a Complaint with the Competent Supervisory Authority In the case of data protection violations, the data subject has the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority for data protection issues is the data protection authority of the Republic of Austria. Right to Data Portability You have the right to have data, which I process on the basis of your consent or in fulfillment of a contract, handed over to you or a third party in a common, machine-readable format. If you request the direct transfer of the data to another responsible party, this will only be done to the extent that it is technically feasible. SSL or TLS Encryption For security reasons and to protect the transmission of confidential content, such as inquiries you send to me as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the change in the address line of the browser from “http://” to “https://” and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to me cannot be read by third parties. Information, Blocking, Deletion Within the framework of the applicable legal provisions, you have the right to free information about your stored personal data, its origin and recipient, and the purpose of the data processing and, if necessary, a right to correction, blocking, or deletion of this data at any time. For this purpose, as well as for further questions on the subject of personal data, you can contact me at any time using the contact details provided in the imprint of this website. 3. Data Collection on Our Website Cookies My website uses so-called cookies. Cookies do not damage your computer and do not contain viruses. Cookies serve to make my offer more user-friendly, effective, and secure. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies I use are so-called “session cookies.” They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies enable me to recognize your browser the next time you visit. You can configure your browser to inform you about the setting of cookies and to allow cookies only in individual cases, to exclude the acceptance of cookies for certain cases, or generally, and to activate the automatic deletion of cookies when closing the browser. However, I would like to point out that if cookies are deactivated, the functionality of my website may be limited. Cookies that are necessary to carry out the electronic communication process or to provide certain functions you desire are stored based on Art. 6 para. 1 lit. f GDPR. My legitimate interest in storing cookies lies in the technically error-free and optimized provision of my services. Other cookies (e.g., cookies for analyzing your surfing behavior) are treated separately in this privacy policy. Server Log Files The provider of my website automatically collects and stores information in so-called server log files, which your browser automatically transmits to me. These are: Browser type and browser version Operating system used Referrer URL Hostname of the accessing computer Time of the server request IP address This data is not combined with other data sources. The basis for data processing is Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures. Comment Function on This Website I would like to give my readers the opportunity to provide direct feedback on my articles on my website. For this comment function, besides your comment, details about the time the comment was created, your email address, your website address (optional), and the user name (pseudonym) you have chosen will be stored. Storage of the IP Address My comment function stores the IP addresses of users who post comments. Since I do not review comments on my site before they go live, I need this data to take action against the author in case of legal violations such as insults or propaganda. Storage Duration of Comments The comments and the associated data (e.g., IP address) are stored and remain on my website until the commented content has been completely deleted or the comments have to be deleted for legal reasons (e.g., insulting comments). Legal Basis The storage of the comments is based on your consent (Art. 6 para. 1 lit. a GDPR). You can revoke your consent at any time. For this purpose, a simple email to me is sufficient. The legality of the data processing already carried out remains unaffected by the revocation.